tag:status.companycam.com,2005:/historyCompanyCam Status - Incident History2024-03-29T00:22:49-05:00CompanyCamtag:status.companycam.com,2005:Incident/203030222024-03-19T12:20:17-05:002024-03-19T12:20:17-05:00Issues accessing CompanyCam on Web and Mobile<p><small>Mar <var data-var='date'>19</var>, <var data-var='time'>12:20</var> CDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'>19</var>, <var data-var='time'>12:18</var> CDT</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Mar <var data-var='date'>19</var>, <var data-var='time'>12:18</var> CDT</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.companycam.com,2005:Incident/202452882024-03-14T13:00:05-05:002024-03-14T13:00:05-05:00Issues with CompanyCam's AI Features<p><small>Mar <var data-var='date'>14</var>, <var data-var='time'>13:00</var> CDT</small><br><strong>Resolved</strong> - Issues with Quick Caption and AI Notes functions have been resolved. If you are still experiencing issues please contact our team via the app or by emailing support@companycam.com.</p><p><small>Mar <var data-var='date'>14</var>, <var data-var='time'>12:35</var> CDT</small><br><strong>Monitoring</strong> - A fix has been implemented, but we're continuing to monitor it to make sure everything is working well.</p><p><small>Mar <var data-var='date'>14</var>, <var data-var='time'>11:56</var> CDT</small><br><strong>Identified</strong> - We've identified the root cause of the issues with Quick Caption and AI Notes is a broader outage with OpenAI. We will continue to update as we find out more. Thank you for your patience!</p><p><small>Mar <var data-var='date'>14</var>, <var data-var='time'>11:41</var> CDT</small><br><strong>Investigating</strong> - We're currently investigating reports of the Quick Caption and AI Notes functions not working. We will continue to update as we find out more. Thank you for your patience!</p>tag:status.companycam.com,2005:Incident/202161042024-03-11T11:19:41-05:002024-03-11T11:19:41-05:00Issues with the CompanyCam mobile app<p><small>Mar <var data-var='date'>11</var>, <var data-var='time'>11:19</var> CDT</small><br><strong>Resolved</strong> - We believe the issues with the mobile and web apps are fully solved! If you are having any lingering issues we recommend logging out then back in on the web and force closing on the app. Our Support team is happy to help so please contact us via in-app chat or by sending an email to support@companycam.com with any problems.</p><p><small>Mar <var data-var='date'>11</var>, <var data-var='time'>10:52</var> CDT</small><br><strong>Monitoring</strong> - We've implemented a fix, but we're continuing to monitor it to make sure everything is working well. We recommend logging out then back in on the web and force closing the app on your mobile device. If you're having issues please contact our Support team. Thanks again for your patience!</p><p><small>Mar <var data-var='date'>11</var>, <var data-var='time'>10:38</var> CDT</small><br><strong>Identified</strong> - We've identified the problem and we're working on a fix right now. We will continue to update as the situation progresses!</p><p><small>Mar <var data-var='date'>11</var>, <var data-var='time'>10:21</var> CDT</small><br><strong>Investigating</strong> - We're currently investigating reports of the web and mobile apps running slow or things not working. This could be affecting the jump back in section on mobile, checklist creation and management, and Project creation. We will continue to update as we find out more. Thank you for your patience!</p>tag:status.companycam.com,2005:Incident/198412612024-01-28T13:30:48-06:002024-01-28T13:30:48-06:00CompanyCam scheduled maintenance on Sunday, January 28<p><small>Jan <var data-var='date'>28</var>, <var data-var='time'>13:30</var> CST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jan <var data-var='date'>28</var>, <var data-var='time'>13:00</var> CST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jan <var data-var='date'>26</var>, <var data-var='time'>15:51</var> CST</small><br><strong>Scheduled</strong> - On Sunday, January 28th at 1pm CST CompanyCam will be performing scheduled maintenance. During this time we will be making updates to our databases. <br /><br />We expect this to last 30 minutes and CompanyCam will experience degraded or slow performance during this window. We encourage you to wrap up any work you may have before that time so you don't get interrupted. All website and app functions will be back to normal after the maintenance is completed.</p>tag:status.companycam.com,2005:Incident/198460082024-01-27T14:18:31-06:002024-01-27T14:18:31-06:00Issue editing photos in CompanyCam<p><small>Jan <var data-var='date'>27</var>, <var data-var='time'>14:18</var> CST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jan <var data-var='date'>27</var>, <var data-var='time'>13:54</var> CST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Jan <var data-var='date'>27</var>, <var data-var='time'>13:18</var> CST</small><br><strong>Identified</strong> - The issue with the photo editor has been identified and our team is working on a solution.</p><p><small>Jan <var data-var='date'>27</var>, <var data-var='time'>10:55</var> CST</small><br><strong>Investigating</strong> - We are currently looking into an issue preventing Users from editing photos on the web. This feature is still currently available in the app should you need to complete work urgently.</p>tag:status.companycam.com,2005:Incident/196049682024-01-05T00:00:28-06:002024-01-05T00:00:28-06:00CompanyCam database maintenance on Thursday, January 4<p><small>Jan <var data-var='date'> 5</var>, <var data-var='time'>00:00</var> CST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jan <var data-var='date'> 4</var>, <var data-var='time'>22:00</var> CST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jan <var data-var='date'> 3</var>, <var data-var='time'>13:27</var> CST</small><br><strong>Scheduled</strong> - On Thursday, January 4 at 10 PM CST CompanyCam will be offline for scheduled maintenance. During this time we will be making updates to our databases. <br /><br />We expect this downtime to last 2 hours and CompanyCam will not be available during this time. Users will see an error message on the web and app. We encourage you to wrap up any work you may have before that time so you don't get interrupted. All website and app functions will be back after the maintenance is completed.</p>tag:status.companycam.com,2005:Incident/193577522023-12-07T09:48:45-06:002023-12-07T09:48:45-06:00Syncing issues between CompanyCam and JobNimbus<p><small>Dec <var data-var='date'> 7</var>, <var data-var='time'>09:48</var> CST</small><br><strong>Resolved</strong> - We've resolved the syncing issue with CompanyCam and JobNimbus. If you are running into troubles, please chat us in app or email us at support@companycam.com. Thanks again for your patience!</p><p><small>Dec <var data-var='date'> 7</var>, <var data-var='time'>08:00</var> CST</small><br><strong>Monitoring</strong> - A fix has been implemented, and it's being tested now, but will let you know when it's all good. Thanks for your patience!</p><p><small>Dec <var data-var='date'> 6</var>, <var data-var='time'>16:25</var> CST</small><br><strong>Update</strong> - We are continuing to investigate and are working closely with JobNimbus to resolve the issue.</p><p><small>Dec <var data-var='date'> 6</var>, <var data-var='time'>14:37</var> CST</small><br><strong>Investigating</strong> - We are currently investigating an issue with Jobs or Contacts from JobNimbus not syncing over into CompanyCam.</p>tag:status.companycam.com,2005:Incident/193187022023-12-04T17:35:07-06:002023-12-04T17:35:07-06:00Issues with Maps and Logos<p><small>Dec <var data-var='date'> 4</var>, <var data-var='time'>17:35</var> CST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Dec <var data-var='date'> 4</var>, <var data-var='time'>14:04</var> CST</small><br><strong>Monitoring</strong> - The issue impacting the ability to interact with the Maps feature on the Web has been resolved. Our team is currently working on a fix for the issue impacting Company Logos.</p><p><small>Dec <var data-var='date'> 4</var>, <var data-var='time'>13:41</var> CST</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Dec <var data-var='date'> 4</var>, <var data-var='time'>13:12</var> CST</small><br><strong>Investigating</strong> - We're looking into issues interacting with Maps and adding Logos on the web. Our development team is investigating the issue now.</p>tag:status.companycam.com,2005:Incident/181734132023-08-18T00:19:03-05:002023-08-18T00:19:03-05:00CompanyCam database maintenance on August 17<p><small>Aug <var data-var='date'>18</var>, <var data-var='time'>00:19</var> CDT</small><br><strong>Completed</strong> - Our scheduled maintenance is complete and CompanyCam is back up and running. If you're still having issues please force close the app or refresh your browser. Please let our Support team know if you have persisting issues!</p><p><small>Aug <var data-var='date'>17</var>, <var data-var='time'>23:01</var> CDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Aug <var data-var='date'>17</var>, <var data-var='time'>08:20</var> CDT</small><br><strong>Update</strong> - We will be undergoing scheduled maintenance during this time.</p><p><small>Aug <var data-var='date'>17</var>, <var data-var='time'>08:20</var> CDT</small><br><strong>Scheduled</strong> - In order to make some upgrades to our back-end processes CompanyCam will be down for maintenance on Thursday, August 17 starting at 11pm CST. <br /><br />We expect this downtime to last three hours and CompanyCam will not be available during this time. You'll see an error message on the web and app. We encourage you to wrap up any work you may have before that time so you don't get interrupted.</p>tag:status.companycam.com,2005:Incident/181585902023-08-16T00:11:04-05:002023-08-16T00:11:04-05:00CompanyCam database maintenance on August 15<p><small>Aug <var data-var='date'>16</var>, <var data-var='time'>00:11</var> CDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Aug <var data-var='date'>15</var>, <var data-var='time'>23:44</var> CDT</small><br><strong>Verifying</strong> - Verification is currently underway for the maintenance items.</p><p><small>Aug <var data-var='date'>15</var>, <var data-var='time'>22:19</var> CDT</small><br><strong>Update</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Aug <var data-var='date'>15</var>, <var data-var='time'>22:18</var> CDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Aug <var data-var='date'>15</var>, <var data-var='time'>22:17</var> CDT</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance at this time. It should not impact the ability to access CompanyCam via the app or web.</p>tag:status.companycam.com,2005:Incident/180963482023-08-09T11:34:19-05:002023-08-09T11:34:19-05:00Issues with CompanyCam<p><small>Aug <var data-var='date'> 9</var>, <var data-var='time'>11:34</var> CDT</small><br><strong>Resolved</strong> - The issues with photo processing and logging in have been fixed. If you're still having issues please reach out to our Support team!</p><p><small>Aug <var data-var='date'> 9</var>, <var data-var='time'>11:03</var> CDT</small><br><strong>Monitoring</strong> - A fix has been implemented and photo processing as well as log in issues are resolved. We'll continue monitoring the situation just in case. Thank you for your patience! If you're still having issues please reach out to our Support team by in app chat or email.</p><p><small>Aug <var data-var='date'> 9</var>, <var data-var='time'>10:55</var> CDT</small><br><strong>Identified</strong> - We've identified the source of the issues and we're working to get things fixed. We'll have more updates to come. Thank you for sticking with us!</p><p><small>Aug <var data-var='date'> 9</var>, <var data-var='time'>10:36</var> CDT</small><br><strong>Update</strong> - We're continuing to look into the issues with photo processing and other issues that have been reported, including not being able to log into the app. Our development team is investigating the issue currently and we thank you for your patience!</p><p><small>Aug <var data-var='date'> 9</var>, <var data-var='time'>10:14</var> CDT</small><br><strong>Investigating</strong> - We're looking into reports of photos processing slower than normal when uploaded to CompanyCam. Our development team is investigating the issue now. Any photos uploaded to CompanyCam are safe, but please do not uninstall your mobile app.</p>tag:status.companycam.com,2005:Incident/177027882023-06-28T00:30:31-05:002023-06-28T00:30:31-05:00CompanyCam database maintenance on June 27<p><small>Jun <var data-var='date'>28</var>, <var data-var='time'>00:30</var> CDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jun <var data-var='date'>27</var>, <var data-var='time'>23:00</var> CDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jun <var data-var='date'>27</var>, <var data-var='time'>15:55</var> CDT</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance at this time. It should not impact the ability to access CompanyCam via the app or web.</p>tag:status.companycam.com,2005:Incident/177003942023-06-27T11:43:31-05:002023-06-27T11:43:31-05:00Delays with accessing and uploading content to CompanyCam<p><small>Jun <var data-var='date'>27</var>, <var data-var='time'>11:43</var> CDT</small><br><strong>Resolved</strong> - Delays accessing and uploading to CompanyCam via the app and web have been resolved. If you're still having trouble please reach out to support@companycam.com.</p><p><small>Jun <var data-var='date'>27</var>, <var data-var='time'>10:47</var> CDT</small><br><strong>Monitoring</strong> - Processing time has improved and we are monitoring the issue!</p><p><small>Jun <var data-var='date'>27</var>, <var data-var='time'>10:42</var> CDT</small><br><strong>Investigating</strong> - We are currently investigating issues accessing and uploading content to CompanyCam via the app and web.</p>tag:status.companycam.com,2005:Incident/176333992023-06-20T14:18:33-05:002023-06-20T14:18:33-05:00Delays with uploading content to CompanyCam on web and app<p><small>Jun <var data-var='date'>20</var>, <var data-var='time'>14:18</var> CDT</small><br><strong>Resolved</strong> - Delays in the CompanyCam app and on the web have been resolved. Please reach out to support@companycam.com) if you're still having trouble!</p><p><small>Jun <var data-var='date'>20</var>, <var data-var='time'>13:43</var> CDT</small><br><strong>Monitoring</strong> - Upload times are improving and we are continuing to monitor this issue.</p><p><small>Jun <var data-var='date'>20</var>, <var data-var='time'>13:08</var> CDT</small><br><strong>Investigating</strong> - We are investigating delays creating new Projects and uploading content to CompanyCam on the app and web.</p>tag:status.companycam.com,2005:Incident/176315152023-06-20T11:06:31-05:002023-06-20T11:06:31-05:00Issues creating new Projects<p><small>Jun <var data-var='date'>20</var>, <var data-var='time'>11:06</var> CDT</small><br><strong>Resolved</strong> - Issues adding and creating new content in CompanyCam are resolved. Please reach out to support@companycam.com if you're still having trouble!</p><p><small>Jun <var data-var='date'>20</var>, <var data-var='time'>10:57</var> CDT</small><br><strong>Monitoring</strong> - Issues with the site and app are returning to normal. We will update when the matter is completely resolved.</p><p><small>Jun <var data-var='date'>20</var>, <var data-var='time'>09:46</var> CDT</small><br><strong>Investigating</strong> - We are currently looking into an issue causing delays creating new Projects, adding photos and impacting other functions on the web and in the app.</p>tag:status.companycam.com,2005:Incident/175643802023-06-13T16:05:49-05:002023-06-13T16:05:49-05:00Issue Displaying CompanyCam Showcases<p><small>Jun <var data-var='date'>13</var>, <var data-var='time'>16:05</var> CDT</small><br><strong>Resolved</strong> - The issue with CompanyCam Showcase displaying and underlying problem are resolved. Please reach out to support@companycam.com if you're still having issues.</p><p><small>Jun <var data-var='date'>13</var>, <var data-var='time'>15:43</var> CDT</small><br><strong>Monitoring</strong> - Showcases are now displaying, but we will continue to monitor this issue until we can confirm the underlying Amazon Web Service incident is also resolved.</p><p><small>Jun <var data-var='date'>13</var>, <var data-var='time'>15:22</var> CDT</small><br><strong>Identified</strong> - Showcases are currently unable to load. This is related to greater AWS (Amazon Web service) issues. We will provide an update when the matter is resolved.</p>tag:status.companycam.com,2005:Incident/175504462023-06-12T14:38:28-05:002023-06-12T14:38:28-05:00Issues with uploading and processing photos<p><small>Jun <var data-var='date'>12</var>, <var data-var='time'>14:38</var> CDT</small><br><strong>Resolved</strong> - The issue regarding photo uploads has been fully fixed! If you're still having any issues please reach out to our Support team. Thanks for your patience!</p><p><small>Jun <var data-var='date'>12</var>, <var data-var='time'>13:57</var> CDT</small><br><strong>Monitoring</strong> - We've issued a fix and all photos should process and upload to CompanyCam as normal. We'll continue to monitor the situation before we consider it fully resolved.</p><p><small>Jun <var data-var='date'>12</var>, <var data-var='time'>13:49</var> CDT</small><br><strong>Identified</strong> - We've identified the source of the problem and we're working on a fix for photo uploading issues. Hang tight and we'll update you again when we have more information.</p><p><small>Jun <var data-var='date'>12</var>, <var data-var='time'>13:34</var> CDT</small><br><strong>Investigating</strong> - We're investigating an issue with photo uploads and processing. Any photos taken in CompanyCam are safe, but please do not uninstall the app during this time. We'll send more updates as we know more!</p>tag:status.companycam.com,2005:Incident/172696032023-05-16T14:50:59-05:002023-05-16T14:50:59-05:00Photos uploading but not appearing in CompanyCam<p><small>May <var data-var='date'>16</var>, <var data-var='time'>14:50</var> CDT</small><br><strong>Resolved</strong> - Issues with photos and videos processing and appearing in CompanyCam have been fixed! If you're still having issues please reach out to our Support team. Thanks again for your patience as we worked through this!</p><p><small>May <var data-var='date'>16</var>, <var data-var='time'>14:37</var> CDT</small><br><strong>Monitoring</strong> - We've released a fix and your photos and videos should now be processing properly. We're monitoring the fix just in case. If you're not seeing your photos we recommend refreshing your web browser or force closing the app and opening it again. Please reach out to our Support team if you're still seeing issues. Thanks again for your patience!</p><p><small>May <var data-var='date'>16</var>, <var data-var='time'>14:10</var> CDT</small><br><strong>Update</strong> - We've identified the source of the issue and are working on a fix. Photos and videos you've taken in CompanyCam that have uploaded are safe, but they're not appearing in the app. Please do not uninstall the app at this time. We'll update again when we have more information. Thanks for your patience!</p><p><small>May <var data-var='date'>16</var>, <var data-var='time'>14:00</var> CDT</small><br><strong>Identified</strong> - We're currently aware of some issues affecting photos and videos appearing in Projects. We're working on identifying the issue and we'll have more information as we continue to dig in. Please do not uninstall the CompanyCam app during this time.</p>tag:status.companycam.com,2005:Incident/171460472023-05-04T13:25:54-05:002023-05-04T13:25:54-05:00Delays impacting downloading photos<p><small>May <var data-var='date'> 4</var>, <var data-var='time'>13:25</var> CDT</small><br><strong>Resolved</strong> - The delays downloading photos from CompanyCam has been resolved and downloads should be processing as expected. Please reach out to support@companycam.com if you're still having issues!</p><p><small>May <var data-var='date'> 4</var>, <var data-var='time'>13:07</var> CDT</small><br><strong>Identified</strong> - Photos downloads are currently delayed, we're working on remedying the underlying issue, but all requested downloads will be received.</p>tag:status.companycam.com,2005:Incident/165124692023-03-15T12:14:37-05:002023-03-15T12:14:37-05:00Syncing issues between CompanyCam and integrations Jobber and HouseCall Pro<p><small>Mar <var data-var='date'>15</var>, <var data-var='time'>12:14</var> CDT</small><br><strong>Resolved</strong> - We've resolved the syncing issue between CompanyCam and integrations with Jobber and HouseCall Pro. During the downtime you may have had Jobber or HouseCall Pro establish connection to CompanyCam multiple times. If you are running into troubles please chat us in app or send us an email. Thanks again for your patience!</p><p><small>Mar <var data-var='date'>15</var>, <var data-var='time'>10:48</var> CDT</small><br><strong>Monitoring</strong> - While we're still working on the issue with Jobber and CompanyCam syncing we believe we've found a solution. It' being tested now, but will let you know when it's all good. Thanks for your patience!<br /><br />The issue with HouseCall Pro has been resolved, so please reach out to support@companycam.com if you're still having issues.</p><p><small>Mar <var data-var='date'>15</var>, <var data-var='time'>09:47</var> CDT</small><br><strong>Identified</strong> - We're looking into an issue where Projects aren't syncing between CompanyCam and integrations Jobber and HouseCall Pro. If you're having issues please reach out to our Support team. We'll update you as we have more information.</p>tag:status.companycam.com,2005:Incident/163174242023-03-01T15:14:58-06:002023-03-01T15:14:58-06:00Issues Loading CompanyCam<p><small>Mar <var data-var='date'> 1</var>, <var data-var='time'>15:14</var> CST</small><br><strong>Resolved</strong> - The issue loading CompanyCam on the web and are receiving 504 errors is resolved. Please reach out to support@companycam.com if you're still experiencing any problems accessing the app or website.</p><p><small>Mar <var data-var='date'> 1</var>, <var data-var='time'>15:09</var> CST</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue.</p><p><small>Mar <var data-var='date'> 1</var>, <var data-var='time'>13:46</var> CST</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Mar <var data-var='date'> 1</var>, <var data-var='time'>13:45</var> CST</small><br><strong>Investigating</strong> - Users are experiencing issues loading CompanyCam on the web and are receiving 504 errors. The cause of the issue is being investigated.</p>tag:status.companycam.com,2005:Incident/161070502023-02-12T01:02:42-06:002023-02-12T01:02:42-06:00CompanyCam database maintenance on February 12<p><small>Feb <var data-var='date'>12</var>, <var data-var='time'>01:02</var> CST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'>12</var>, <var data-var='time'>00:53</var> CST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'>12</var>, <var data-var='time'>00:51</var> CST</small><br><strong>Scheduled</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p>tag:status.companycam.com,2005:Incident/161068072023-02-12T00:42:24-06:002023-02-12T00:42:24-06:00CompanyCam database maintenance on February 12<p><small>Feb <var data-var='date'>12</var>, <var data-var='time'>00:42</var> CST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'>12</var>, <var data-var='time'>00:04</var> CST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'>12</var>, <var data-var='time'>00:03</var> CST</small><br><strong>Scheduled</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p>tag:status.companycam.com,2005:Incident/160934302023-02-10T18:23:12-06:002023-02-10T18:23:12-06:00Issues accessing CompanyCam<p><small>Feb <var data-var='date'>10</var>, <var data-var='time'>18:23</var> CST</small><br><strong>Resolved</strong> - The issues accessing CompanyCam on the web and app are resolved. Please reach out to support@companycam.com if you're still experiencing any problems.</p><p><small>Feb <var data-var='date'>10</var>, <var data-var='time'>18:22</var> CST</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue.</p><p><small>Feb <var data-var='date'>10</var>, <var data-var='time'>14:43</var> CST</small><br><strong>Identified</strong> - The issue has been identified and is related to greater AWS (Amazon Web service) issues. We will provide an update when the matter is resolved.</p><p><small>Feb <var data-var='date'>10</var>, <var data-var='time'>13:33</var> CST</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Feb <var data-var='date'>10</var>, <var data-var='time'>13:25</var> CST</small><br><strong>Investigating</strong> - Users are experiencing issues loading CompanyCam on the web and are receiving 504 errors. The cause of the issue is being investigated.</p>tag:status.companycam.com,2005:Incident/159216962023-01-24T09:12:35-06:002023-01-24T09:12:35-06:00Issues loading CompanyCam<p><small>Jan <var data-var='date'>24</var>, <var data-var='time'>09:12</var> CST</small><br><strong>Resolved</strong> - The issues loading CompanyCam on the web and app are resolved. Please reach out to support@companycam.com if you're still experiencing any problems.</p><p><small>Jan <var data-var='date'>24</var>, <var data-var='time'>08:44</var> CST</small><br><strong>Identified</strong> - Users are experiencing issues loading CompanyCam on the web and are receiving 504 errors. The cause of the issue is being investigated.</p>