Increased latency affecting some web app Users
Update - This issue remains under investigation. While it is impacting users globally, the behavior is intermittent, and some users may only experience brief periods of degraded performance, including slow page loads or timeouts. Most functionality remains stable and available, allowing users to continue completing their work. Our team is actively working toward a solution and will continue to post updates.
Dec 17, 2025 - 09:04 CST
Update - Our team is continuing to investigate the issue while closely monitoring web app stability. We’ll provide updates as more information becomes available.
Dec 16, 2025 - 08:05 CST
Update - We’re actively monitoring reported cases and web app stability and will share updates here as our investigation continues.
Dec 15, 2025 - 17:38 CST
Investigating - We are currently investigating an issue affecting some Users on the web. Customers may experience increased latency when loading Projects, photos, etc. We will provide updates here as we learn more.
Dec 15, 2025 - 15:17 CST
Uptime over the past 90 days. View historical uptime.
API Operational
90 days ago
100.0 % uptime
Today
Web App Degraded Performance
90 days ago
99.82 % uptime
Today
Uploads & Processing Operational
90 days ago
100.0 % uptime
Today
Search Operational
90 days ago
99.84 % uptime
Today
Mobile App Operational
90 days ago
99.82 % uptime
Today
Integrations Operational
90 days ago
100.0 % uptime
Today
Notifications Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Dec 18, 2025

No incidents reported today.

Dec 17, 2025

Unresolved incident: Increased latency affecting some web app Users.

Dec 16, 2025
Dec 15, 2025
Dec 14, 2025

No incidents reported.

Dec 13, 2025

No incidents reported.

Dec 12, 2025

No incidents reported.

Dec 11, 2025
Issues searching for and Labeling Projects on the web and mobile apps
Resolved - The issue affecting filtering and search functionalities on the mobile and web apps has been resolved. All systems are operating normally. Thanks for your patience today!
Dec 11, 15:06 CST
Investigating - The fix we applied is no longer holding, and search issues are still occurring in both the mobile and web apps. Our team is actively investigating, and we’ll continue to provide updates.
Dec 11, 14:12 CST
Monitoring - A fix has been implemented, and we are monitoring to ensure stability.
Dec 11, 14:04 CST
Identified - We've identified the cause of ongoing issues affecting search functionality in the mobile and web apps. Our engineering team is working toward a fix.
Dec 11, 13:53 CST
Investigating - The fix we applied is no longer holding, and search issues are still occurring in both the mobile and web apps. Our team is actively investigating, and we’ll continue to provide updates.
Dec 11, 13:36 CST
Monitoring - A fix has been implemented, and we are monitoring to ensure stability.
Dec 11, 12:59 CST
Identified - We've identified the cause of ongoing issues affecting search functionality in the mobile and web apps. Our engineering team is working toward a fix.
Dec 11, 12:13 CST
Investigating - We are currently investigating an issue affecting searching for and filtering Projects on the mobile and web apps. We will provide updates here as we learn more.
Dec 11, 11:46 CST
Degraded performance in the Document scanner on the mobile app. Users are being asked to update their app despite being on the most recent app version.
Resolved - The issue affecting scanning documents with the mobile app has been resolved. Thanks for your patience!
Dec 11, 13:45 CST
Update - Our mobile scanning tool is temporarily impacted due to an issue with a required service credential. We’re working with our service provider to resolve this as quickly as possible. Restoration may take a bit longer than a typical fix, and we’ll share updates as we have them.
Dec 11, 09:18 CST
Identified - We've identified the cause of ongoing issues with the Document scanner, and our engineering team is working toward a fix.
Dec 11, 08:32 CST
Investigating - We are currently investigating an issue affecting the Document scanner on the mobile app. Customers may experience an upgrade prompt. We will provide updates here as we learn more.
Dec 11, 08:12 CST
Dec 10, 2025

No incidents reported.

Dec 9, 2025

No incidents reported.

Dec 8, 2025

No incidents reported.

Dec 7, 2025

No incidents reported.

Dec 6, 2025

No incidents reported.

Dec 5, 2025

No incidents reported.

Dec 4, 2025

No incidents reported.

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