Degraded performance for CompanyCam Translation due to a provider issue

Incident Report for CompanyCam

Resolved

OpenAI has resolved the issue impacting CompanyCam's AI Features, specifically Translations. If you're still experiencing issues please reach out to our Support Team via the in-app chat or by email at support@companycam.com.
Posted Sep 16, 2025 - 13:48 CDT

Identified

We've identified an issue causing degraded performance of CompanyCam's Translation feature. You may still be able to use this tool but be aware processing time is elevated and the translation may fail. This stems from a larger issue with one of our providers, OpenAI. We will keep you updated on the status of this issue. If you are having problems please reach out to our Support team!
Posted Sep 15, 2025 - 12:31 CDT
This incident affected: Web App and Mobile App.
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