Increased latency affecting some web app Users

Incident Report for CompanyCam

Resolved

The issue has been resolved, and performance has stabilized. Thanks for your patience while we worked to restore normal operation.
Posted Dec 19, 2025 - 12:21 CST

Monitoring

A fix has been implemented, and we’re seeing positive improvements. We’re continuing to monitor performance closely to ensure everything remains stable. We’ll share additional updates if anything changes.
Posted Dec 19, 2025 - 10:28 CST

Update

A fix has been implemented, and we’re seeing positive improvements. We’re continuing to monitor performance closely to ensure everything remains stable. We’ll share additional updates if anything changes.
Posted Dec 19, 2025 - 10:27 CST

Identified

Our team is continuing work on this issue. We’ve identified an underlying problem with how traffic is being routed and are actively working on a fix. Users may still experience intermittent slow page loads or timeouts, though most functionality remains available. We’ll share updates as we make progress.
Posted Dec 19, 2025 - 08:42 CST

Update

We’re continuing to investigate this issue this morning. Impact remains intermittent, and users may occasionally experience slow page loads or timeouts. Most functionality remains available, and users should still be able to complete their work. Our team is actively working toward a resolution, and we’ll continue to share updates as we make progress.
Posted Dec 18, 2025 - 08:24 CST

Update

This issue remains under investigation. While it is impacting users globally, the behavior is intermittent, and some users may only experience brief periods of degraded performance, including slow page loads or timeouts. Most functionality remains stable and available, allowing users to continue completing their work. Our team is actively working toward a solution and will continue to post updates.
Posted Dec 17, 2025 - 09:04 CST

Update

Our team is continuing to investigate the issue while closely monitoring web app stability. We’ll provide updates as more information becomes available.
Posted Dec 16, 2025 - 08:05 CST

Update

We’re actively monitoring reported cases and web app stability and will share updates here as our investigation continues.
Posted Dec 15, 2025 - 17:38 CST

Investigating

We are currently investigating an issue affecting some Users on the web. Customers may experience increased latency when loading Projects, photos, etc. We will provide updates here as we learn more.
Posted Dec 15, 2025 - 15:17 CST
This incident affected: Web App.