Some users on an active trial are seeing "Your account is currently inactive." when trying to log in via the mobile app

Incident Report for CompanyCam

Resolved

This incident has been resolved.
Posted Jul 21, 2026 - 13:33 CDT

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Jul 21, 2026 - 13:23 CDT

Identified

The issue has been identified and a fix is being implemented.
Posted Jul 21, 2026 - 13:12 CDT

Update

We are continuing to investigate this issue.
Posted Jul 21, 2026 - 12:59 CDT

Investigating

We are currently investigating this issue.
Posted Jul 21, 2026 - 12:39 CDT
This incident affected: Mobile App.