Issues accessing CompanyCam

Incident Report for CompanyCam

Resolved

The issues accessing CompanyCam on the web and app are resolved. Please reach out to support@companycam.com if you're still experiencing any problems.

Posted Feb 10, 2023 - 18:23 CST

Update

We are continuing to work on a fix for this issue.

Posted Feb 10, 2023 - 18:22 CST

Identified

The issue has been identified and is related to greater AWS (Amazon Web service) issues. We will provide an update when the matter is resolved.

Posted Feb 10, 2023 - 14:43 CST

Update

We are continuing to investigate this issue.

Posted Feb 10, 2023 - 13:33 CST

Investigating

Users are experiencing issues loading CompanyCam on the web and are receiving 504 errors. The cause of the issue is being investigated.

Posted Feb 10, 2023 - 13:25 CST

This incident affected: API, Web App, Uploads & Processing, Search, and Mobile App.