Issues with photos appearing in Projects after uploading is complete

Incident Report for CompanyCam

Resolved

The incident preventing Users from being able to view their photos has been resolved. If you're still experiencing issues please reach out to our Support Team!

Posted Jan 23, 2025 - 16:26 CST

Monitoring

Users are no longer reporting issues with being able to view photos after a brief interruption. We'll continue to monitor the issue. If you're still having trouble with your CompanyCam account please reach out to our Support team!

Posted Jan 23, 2025 - 16:13 CST

Investigating

We're currently investigating an issue with photos "disappearing" from Projects once they are uploaded. We will continue to provide updates when there is additional information. Please be assured these photos will be restored when the matter is resolved.

Posted Jan 23, 2025 - 15:48 CST

This incident affected: Web App and Uploads & Processing.