The issue affecting performance on the mobile and web apps has been resolved. All systems are operating normally. Thanks for your patience while we worked through this!
Posted Dec 31, 2025 - 13:27 CST
Monitoring
The service is fully operational and handling incoming traffic as it should. We're still working through some background work that has queued up, so there may be some minor delays in certain functionality, but that's on the path to recovery as well. We'll provide another update at 1:30 pm CST.
Posted Dec 31, 2025 - 13:02 CST
Update
We've finished restoring our core infrastructure and will be gradually bringing the service online over the next 30 minutes. We'll closely monitor the application's health and provide our next update by 1:00 pm CST.
Posted Dec 31, 2025 - 12:35 CST
Update
Our Infrastructure team has nearly finished restoring the underlying components that power CompanyCam. Once this work is complete, we’ll begin gradually bringing the service back online. We’ll continue to provide updates every 30 minutes as recovery progresses.
Posted Dec 31, 2025 - 12:02 CST
Update
We’re continuing to work closely with our infrastructure team to restore the underlying components that power CompanyCam. We know this disruption has been impactful and appreciate your patience as we work toward full recovery.
Posted Dec 31, 2025 - 11:36 CST
Update
We’re still operating in maintenance mode as our engineers work to restore the application to normal performance. We’ll provide another update by 11:30 AM CST.
Posted Dec 31, 2025 - 11:04 CST
Update
Due to ongoing performance issues with the web and mobile app, our engineering team will perform emergency maintenance shortly. This maintenance is being initiated on short notice due to the issue's duration and impact. During this time, users may experience intermittent access or degraded performance.
We’ll continue to post updates here and will confirm once service is fully restored. Thank you for your patience while we work to stabilize the platform!
Posted Dec 31, 2025 - 10:08 CST
Investigating
We’re investigating a recurrence of performance issues impacting the web and mobile apps. Some users may experience slow page loads or timeouts. Our engineering team is actively working to identify the cause and restore stability. We’ll continue to share updates as we learn more.
Posted Dec 31, 2025 - 08:34 CST
Monitoring
Performance across the web and mobile apps is currently stable, and we’re continuing to monitor closely. While things are looking good, we’ll keep a close eye on performance and share updates if anything changes.
Posted Dec 30, 2025 - 19:04 CST
Update
We are continuing to work on a fix for this issue.
Posted Dec 30, 2025 - 14:55 CST
Identified
We’ve identified the cause of the performance issues impacting the mobile and web apps and are working toward a fix. While work continues, some users may experience intermittent slowdowns when loading pages, uploading or downloading photos & videos, or managing templates and checklists.
Posted Dec 30, 2025 - 13:14 CST
Investigating
We are currently investigating an issue affecting the mobile and web apps. Customers may experience latency and pages loading more slowly than normal. We will provide updates here as we learn more.
Posted Dec 30, 2025 - 12:13 CST
This incident affected: Web App, Uploads & Processing, and Mobile App.